top of page

KULA RIDE PRIVACY POLICY 

Last Updated: 20/04/2026

This Privacy Policy explains how Kula Ride (“Kula Ride”, “we”, “our”, or “us”) collects, uses, stores, discloses, and protects personal information when users (“you”, “Customers/Riders”, “Drivers”) access or use the Kula Ride mobile applications, websites, software, and related services (collectively, the “Platform”).

By creating an account or using the Platform, you consent to the practices described in this Privacy Policy.

1. Who We Are

Kula Ride
WarrenTech Solutions
PO Box 334 Brian Bell Plaza, Gordons, Port Moresby NCD
support@kularide.com
+675 7286 3029

​

Kula Ride operates the Platform in Papua New Guinea.

​

If Kula Ride uses any third-party service providers (such as cloud hosting, payment processors, mapping providers, or identity verification services), those providers process data only as needed to provide their services to us.

​

Kula Ride is the primary controller of Platform data unless stated otherwise in this Policy.

2. Information We Collect

We collect the following categories of personal information:

​

2.1 Identity & Account Information (Customers and Drivers)

  • Full name

  • Mobile number

  • Email address (if provided)

  • Date of birth (where required)

  • Profile photo (optional)

  • Emergency contact (optional)

​

2.2 Driver Verification & Compliance Information

Drivers may be required to provide:

  • Government-issued ID (e.g., NID/SevisPass)

  • Driver’s license

  • Police clearance (where required by Kula Ride policy or PNG Law)

  • Vehicle registration and ownership documents

  • Roadworthiness/fitness certificates (where applicable)

  • Insurance documentation (where applicable)

  • Any other documents reasonably required for safety, verification, or compliance

​

2.3 Payment & Transaction Information

For Customers:

  • Wallet top-up records (amount, time, reference IDs)

  • Payment confirmations, refunds, and chargeback/reversal data (if applicable)

  • Limited card/payment data needed for processing (we aim not to store full card numbers or CVV)

​

For Drivers:

  • Driver Wallet balance and ledger history

  • Trip earnings records (as recorded in the Platform)

  • Platform Fee deductions (15%–30% per completed trip, as applicable)

  • Bank account details for withdrawals (where withdrawals are enabled)

  • Withdrawal history and payout confirmations

​

Important note (Cash Payments): Most trips may be paid in cash directly from Customer to Driver. Kula Ride generally does not collect or handle cash. However, we still record trip details and fare amounts in the Platform for operational, safety, and support purposes.

​

2.4 Location & Trip Information

  • Real-time GPS location (Customer and Driver) during trip matching and active trips

  • Pickup and drop-off locations

  • Trip route, distance, timestamps and trip status events

  • Trip history

​

2.5 Device & Technical Information

  • IP address

  • Device model and operating system

  • Mobile network/carrier

  • App activity logs and diagnostic logs

  • Crash reports and performance data

  • Security event logs (e.g., unusual login attempts)

​

2.6 Communications & Support

  • Messages and communications made through the Platform (where enabled)

  • Support chats, calls, or emails with Kula Ride

  • Complaints, reports and submitted evidence (photos, screenshots, documents)

​

2.7 User-Generated Content

  • Ratings (Driver and Customer)

  • Reviews, feedback, incident reports

3. How We Use Your Information

We use personal information for the following purposes:

​

3.1 Operating the Kula Ride Platform

  • Creating and managing user accounts

  • Matching Customers with Drivers

  • Navigation, routing and trip fulfilment

  • Recording trips, fares, and trip outcomes

  • Supporting Wallet functions (optional Customer Wallet; Driver Wallet required for receiving ride requests)

  • Administering Driver withdrawals (where enabled)

​

3.2 Safety, Security & Fraud Prevention

  • Improving passenger and Driver safety

  • Monitoring suspicious activity and preventing fraud

  • Verifying Driver identity and documents

  • Investigating safety incidents and policy breaches

  • Managing chargeback/reversal risk (where card payments are used)

​

3.3 Customer Support

  • Responding to enquiries and requests

  • Handling complaints, disputes and refunds (where applicable)

  • Assisting during incidents, emergencies, or lost-property matters

​

3.4 Legal, Regulatory & Compliance

  • Complying with PNG Law and lawful requests

  • Responding to law enforcement, courts or regulators where required

  • Meeting reporting obligations (where applicable)

  • Enforcing our Terms, Driver Policies and Platform rules

​

3.5 Product Development & Improvement

  • Analytics to improve service quality and reliability

  • App performance monitoring

  • Testing new features, products, and safety tools

  • Improving matching accuracy and reducing fraud/abuse

​

3.6 Marketing & Communications

  • App notifications and service messages

  • Promotions, offers and referral programs (where enabled)

  • You may opt out of certain marketing communications where applicable

​

4. Legal Bases for Processing

Depending on the context, we process personal information based on:

  • Contractual necessity (to provide Platform services and facilitate trips)

  • Legitimate interests (security, fraud prevention, service improvement)

  • Legal obligations (compliance with PNG Law and lawful requests)

  • Consent (where required, e.g., marketing preferences or optional features)

​5. How We Share Information

We share data only as necessary and in accordance with this Policy.

​

5.1 With Drivers (for Customer trips)

  • Customer first name (or display name)

  • Pickup and drop-off locations

  • Live location during an active trip

  • Contact details where needed for trip coordination (masked where possible)

 

5.2 With Customers (for Driver trips)

  • Driver name and photo

  • Vehicle information (make/model/plate, where displayed)

  • Arrival ETA and trip status

  • Driver rating

​

5.3 With Third-Party Service Providers

We may share information with contracted service providers such as:

  • Payment processors / gateways (e.g., Visa processing, if enabled)

  • Cloud hosting and storage providers

  • Mapping/navigation providers

  • SMS/communication providers

  • Identity verification services

  • Security and fraud monitoring vendors

​

These providers are required to protect your data and only process it for the purposes we authorize.

​

5.4 With Authorities & Regulators

We may share information where required by law or upon legitimate lawful request.

​

5.5 For Business Transfers

If Kula Ride undergoes a merger, acquisition, restructuring, investment or sale of assets, personal data may be transferred to the relevant entity (subject to lawful safeguards).

​

5.6 Never Sold

Kula Ride does not sell personal data to third parties.

6. International Data Transfers

Kula Ride may store or process data outside Papua New Guinea where we use overseas cloud infrastructure or service providers.

​

Where data is transferred internationally, we take steps to ensure appropriate safeguards, which may include:

  • Contractual data protection terms

  • Access restrictions and security controls

  • Encryption and secure transmission

7. Data Retention

We retain personal data only for as long as necessary for:

  • Operating the Platform

  • Safety, fraud prevention and investigations

  • Dispute resolution and support

  • Compliance with legal and regulatory obligations

​

Typical retention periods (guideline only; may vary by legal requirement):

  • Trip records and fare records: up to 7 years

  • Driver Wallet and withdrawal records: up to 7 years

  • Support communications: 1–2 years

  • Driver verification documents: Active period + any required statutory retention

  • Account information: Until deletion request + 12–36 months for safety/fraud and compliance purposes

​

After retention periods expire, we delete or anonymize data unless we must retain it longer under PNG Law.

8. Data Security

We use commercially reasonable and industry-standard measures to protect personal information, which may include:

  • Encryption in transit (HTTPS/TLS) and, where applicable, encryption at rest

  • Access control and authentication

  • Secure cloud infrastructure and monitoring

  • Fraud detection and risk checks

  • Regular security reviews

  • Limited staff access on a need-to-know basis

​

No system is 100% secure, but we take reasonable steps to protect your data.

9. Your Rights

Depending on your situation and applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate data

  • Request deletion (where legally permissible)

  • Object to certain processing

  • Restrict processing in certain cases

  • Request data portability (where applicable)

  • Withdraw consent where processing is based on consent

​

Requests can be sent to: support@kularide.com


We may require identity verification before processing requests.

10. Children’s Privacy

The Platform is not intended for persons under 18. We do not knowingly collect data from minors. If we become aware that a minor’s data has been collected, we will take steps to delete it.

11. Liability, Indemnity & User Responsibilities

To the maximum extent permitted by PNG Law:

  • Kula Ride is not liable for Driver or Customer conduct, accidents, injuries, property loss, or misuse of the Platform by third parties.

  • Kula Ride is not responsible for delays, cancellations or service disruptions beyond its reasonable control.

​

You agree to indemnify Kula Ride for losses arising from:

  • Illegal activity

  • Fraudulent activity or chargeback abuse (where applicable)

  • Misuse of the Platform

  • Damage to vehicles or property caused by you

​

Nothing in this Policy limits rights that cannot be limited under PNG Law.

12. Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws of the Independent State of Papua New Guinea.

​

Disputes relating to this Privacy Policy should first be raised with Kula Ride support for informal resolution. Where informal resolution is not successful, disputes may be resolved through lawful processes available under PNG Law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting in the Platform or on the website. Continued use of the Platform after changes constitutes acceptance of the updated Policy.

Kula Ride
WarrenTech Solutions
PO Box 334 Brian Bell Plaza, Gordons, Port Moresby NCD
support@kularide.com
+675 7286 3029

​

Kula Ride operates the Platform in Papua New Guinea.

​

If Kula Ride uses any third-party service providers (such as cloud hosting, payment processors, mapping providers, or identity verification services), those providers process data only as needed to provide their services to us.

​

Kula Ride is the primary controller of Platform data unless stated otherwise in this Policy.

2. Information We Collect

bottom of page